Title:

Computeratization as the improvement of processes in local administration offices

Group publication title:

Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu

Title in english:

Informatyzacja kierunkiem doskonalenia procesów w gminie

Creator:

Chomiak-Orsa, Iwona ; Flieger, Michał

Subject and Keywords:

local administration office ; communication ; process ; e-administration ; e-platform ; process development levels ; computerization

Description:

Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu = Research Papers of Wrocław University of Economics, 2011, Nr 205, s. 63-72

Abstrakt:

In contemporary conditions in which local governments operate it is necessary forthem to communicate with external and internal clients not only in a traditional way but alsoin an electronic way. The article lists the types of communication that local administrationoffices have to consider in their operations and presents the results of research on introducinge-platforms in local administration office in Poland. Such platforms are to improve theprocesses in local administration office so that they operate faster and more effective. Thus,the clients’ satisfaction grows and the competitive advantage can be created. The research hasshown that there are still many challenges and obstacles in the process of e-administration implementation

Publisher:

Wydawnictwo Uniwersytetu Ekonomicznego

Place of publication:

Wrocław

Date:

2011

Resource Type:

artykuł

Format:

application/pdf

Language:

eng

Relation:

Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu = Research Papers of Wrocław University of Economics; 2011; Nr 205

Rights:

Wszystkie prawa zastrzeżone (Copyright)

Access Rights:

Dla wszystkich w zakresie dozwolonego użytku

Location:

Uniwersytet Ekonomiczny we Wrocławiu